Returns & Exchanges

Return Policy

We want you to be completely happy with your new purchase. If you don’t love it, send it back!

When you are not satisfied with the size, color or style, you can choose to return or exchange it and contact us within 10 DAYS after DELIVERED successfully, we will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition, as well as if you need a full refund. Please allow 3 to 5 business days to process the return once it’s received. You will be notified via email once the refund has been issued!

Within 15 days of receiving the package, we only accept EXCHANGE request about SIZE. And the clothes should also be unworn, unwashed, unaltered or unused merchandise and in sellable condition.

When there is a quality problem, we accept unreasonable refunds, and will give an extra gift (backpack or socks) at your next order.

Unfortunately, LIT is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.

We offer free returns on all purchases failing to perform or damaged due to a material or manufacturing error. For any other reasons, customers will be responsible for return shipments & cost.

You may get unreasonable CANCELLATION and REFUND before shipment.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. 

HOW TO RETURN, PROCESSING & REFUNDS

Start A Return

To start a Return or Exchange, please email us at service@litactive.com. We’ll send you an email the address you can send any returns back to. If you email our team with an image of your shipping receipt, we will happily help you finish the return and exchange process.

Get Your Return Ready

Once you have received an email with return address, please pack up the items you’d like to return. Please provide the tracking number of your return to us. Please do not combine multiple returns into one package and -in contrast- do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days in our internal processing procedure. We strongly advise packaging that can contain all the items you wish to return. Be sure to follow the instructions provided to guarantee that your return is processed smoothly. If you require further assistance, please contact us at service@litactive.com

Processing & Refunds

Please allow 3 to 5 business days to process your return once it’s received. You will be notified via email once a refund has been issued!

We will refund the price of the merchandise including duties & taxes (prorated to the number of units being returned). Customer is responsible for return shipping unless purchases are damaged due to a material or manufacturing error..Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.

Exchange Policy

We are committed to exchange the product for you if the size is not appropriate. But you can only exchange it for the same product with same color, and there is only one chance to do the exchanging. Customers will be responsible for exchange shipments & cost. All replacements are at the discretion of our team. For any questions, please reach out to service@litactive.com!

FINAL SALE ITEMS

All items marked “Final Sale” are considered final sale and cannot be returned once purchased.

NEED HELP? WE’RE HERE FOR YOU! PLEASE FEEL FREE TO EMAIL US AT service@litactive.com